Dear O2 Team. I have moved to the new area more than 2 months ago. Inside the building the network and internet doesn't work. It means that when am inside it is almost impossible to receive or make a call. For internet i had to buy extras one. I reported this issue through different channels and the problem doesn’t got resolved. This problem is affecting me in many ways. And The contract i signed with you said that if you fail to provide me at least basics then the contract should be terminated. Kindly help me to end this contract so i can take my number to another sp because only O2 customers are experiencing this problem in my building. Other network providers works perfectly

Am o2 customer i have a sim card contract of unlimited 300mbps. Beside the ignored fact that in my previous place i have never attained this promised speed of 300mbps. But now my problem now that no one in o2 customer center or the technical part seem to care. Am not receiving calls or if i do it get interrupted. For the internet there nothing is working so i had to buy it from another provider but am still paying O2  also this last Sunday i reported the issue on the website but imagine that you replied to me that the problem is solved yet it is not true. Look screenshot bellow