@K33E5 
Hello, the invoice is debited once a month by direct debit from the bank account provided. Do you perhaps have an error in your bank details? And can you maybe write in English?

Hallo @K33E5,

herzlich willkommen in unserer o2 Community

Um deine Frage zu beantworten, benötigen wir ein paar mehr Informationen. Handelt es sich um einen Mobilfunkvertrag oder hast du eine Prepaidkarte? Wird die Rechnung sonst immer von deinem Konto abgebucht?

Bitte schreibe hier in der Community immer auf Deutsch oder Englisch, damit auch andere deine Beiträge verstehen können.

Viele Grüße

Giulia

welcome to our o2 community

To answer your question, we need a little more information. Is it a mobile phone contract or do you have a prepaid card? Is the bill always debited from your account normally?

Please always write in German or English here in the community so that others can understand your posts.

Best regards

Giulia

How do I pay my phone contract? It’s my first month and i don’t know how to pay my bill because i don’t know if the money should be debited from my bank account or I have go somewhere to pay

Salut ! Sunt în aceeași situație ! Ai rezolvat ceva ? Ai aflat cauza ?

Hello @ClauF02,

welcome to our o2 Community

Normally you should have given direct debit authorization when ordering. The monthly fees will be deducted from your account.

You will receive an invoice notification by email beforehand and can view your invoice online at Mein o2. The method of payment is also shown on the invoice.

Please let us know if you have further questions.

Best regards

Giulia