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Can you please send me a private message I need to ask something about my DSL connection.
Hi @Hassann,



I opened a new topic for you.



What question do you have concerning your DSL-connection?



I look forward to your reply.



Loving greetings,

Tobias
Where can I find my 10 digit access PIN?

Please do not tell me to call helpline because unfortunately I speak English. So all the emails I received from o2 are in German so I can not find the PIN.
Da gibt es schon mehrere Topics, wie

https://hilfe.o2online.de/dsl-vertrag-33/contract-cancellation-472694



https://hilfe.o2online.de/router-software-internet-telefonie-34/o2-router-setup-472801#post1706067



@Hassann

please remember

Never ever organize a o2router and try to install it!

A O2 router must be delivered and supported from O2. Makes no sense without a rental contract with O2.

With a router rental contract with o2, you get a PIN, like required!
Please do not tell me to call helpline because unfortunately I speak English. So all the emails I received from o2 are in German so I can not find the PIN.



Hi Hassann.

I just send you a brief private message with further information.

Best Matze
Where do I sent my details? any email id ??

Hi Hassann.

I just send you a brief private message with further information.

Best Matze
In the right upper corner of this site you should see an envelope with a litte 1 infront (indicates one new unread message) .

Best Matze
In the right upper corner of this site you should see an envelope with a litte 1 infront (indicates one new unread message) .

Best Matze

Yes I have read the message. You have told me to send me details but where do I send them ?? You haven't given me any email id.
Sorry, shame on me :-)

I had to follow you first. Now you should have the option to answer my private message (please reload the page first)

Best Matze
Sorry, shame on me :-)

I had to follow you first. Now you should have the option to answer my private message (please reload the page first)

Best Matze

It's been 3 days now I haven't received any response.
Hi Hassann.

We just sent you a private message.

Best Matze
o2 just emailed me PDFs again. 😞
In the .pdf you will find the PIN to activate the connection.

Best Matze
Under "Verwendung eines eigenen Routers" there is a password but that does not work 😞
Hi Hassann.

We just sent you a second private message.

Best Matze
Hi Hassann.

As other Users told me you bought a used homebox, In this case we cant guarantee that you can use that router to establish a connection, cause our homeboxes are rented and have to sent back after the contact ends. If users sell them for example on eBay its possible that the box will land on a blacklist and cant be used by you.

Best Matze
Everything is good now. Thank you Matze ☺️

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