DSL-connection

Hi @Hassann,

I opened a new topic for you.

What question do you have concerning your DSL-connection?

I look forward to your reply.

Loving greetings,
Tobias

Where can I find my 10 digit access PIN?

Please do not tell me to call helpline because unfortunately I speak English. So all the emails I received from o2 are in German so I can not find the PIN.

Da gibt es schon mehrere Topics, wie
https://hilfe.o2online.de/dsl-vertrag-33/contract-cancellation-472694

https://hilfe.o2online.de/router-software-internet-telefonie-34/o2-router-setup-472801#post1706067

@Hassann
please remember
Never ever organize a o2router and try to install it!
A O2 router must be delivered and supported from O2. Makes no sense without a rental contract with O2.
With a router rental contract with o2, you get a PIN, like required!

Please do not tell me to call helpline because unfortunately I speak English. So all the emails I received from o2 are in German so I can not find the PIN.

Hi Hassann.
I just send you a brief private message with further information.
Best Matze

In the right upper corner of this site you should see an envelope with a litte 1 infront (indicates one new unread message) .
Best Matze

In the right upper corner of this site you should see an envelope with a litte 1 infront (indicates one new unread message) .
Best Matze
Yes I have read the message. You have told me to send me details but where do I send them ?? You haven't given me any email id.

Sorry, shame on me :-)
I had to follow you first. Now you should have the option to answer my private message (please reload the page first)
Best Matze

Sorry, shame on me :-)
I had to follow you first. Now you should have the option to answer my private message (please reload the page first)
Best Matze
It's been 3 days now I haven't received any response.

Hi Hassann.
We just sent you a private message.
Best Matze

o2 just emailed me PDFs again. 😞

In the .pdf you will find the PIN to activate the connection.
Best Matze

Under "Verwendung eines eigenen Routers" there is a password but that does not work 😞

Hi Hassann.
We just sent you a second private message.
Best Matze

Hi Hassann.
As other Users told me you bought a used homebox, In this case we cant guarantee that you can use that router to establish a connection, cause our homeboxes are rented and have to sent back after the contact ends. If users sell them for example on eBay its possible that the box will land on a blacklist and cant be used by you.
Best Matze

Everything is good now. Thank you Matze ☺️