Cancel my DSL

You can cancel your contract in text-form. Please take the notice period and contract duration into account. 

Use the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Don’t forget to give all necessary information to identify you and the contract you want to cancel and sign the letter. If you like, you can use this form. It says “please cancel to the next possible date”. 

If you have signed a term contract and want to cancel it prematurely because you are moving abroad, please read this:

https://hilfe.o2online.de/english-o2-community-43/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314