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wrong billing period

  • May 22, 2023
  • 5 Antworten
  • 29 Aufrufe
K
Besucher:in

Hello Team, 
 

My O2 home internet connection was installed and activated on 28.April.2023.

And now, on 22.May, i received the invoice for the montly deduction, where it says the billing period is from 15.april to 14.May.

 this is not fair, as My billing period is expected to start exactly on the day when the connection setup is done. Could you please help to change the billing dates, as i dont want to pay for 15 days, as the service itself was offered from 28.April.

 

Regards,

Kancha

Lösung von bs0

Not the billing period, the charging period for the tariff. This will be stated on page 2 beside the tariff. Each invoiced item should have a date. Also check the amount charged. Is it really the amount for a whole month?

5 Antworten

bs0
Legende
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  • bs0Legende
  • Legende
  • May 22, 2023

The billing period is always a whole month but are you sure you were actually charged for the days before 28th April?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    K
    Besucher:in
    • kancha
    • Autor
    • Besucher:in
    • May 22, 2023

    yes, I see the billing period in invoice copy states, its charged from 15.April to 14.May.

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • Lösung
    • May 22, 2023

    Not the billing period, the charging period for the tariff. This will be stated on page 2 beside the tariff. Each invoiced item should have a date. Also check the amount charged. Is it really the amount for a whole month?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
      K
      Besucher:in
      • kancha
      • Autor
      • Besucher:in
      • May 22, 2023

      you’re right. in the split wise calculations, i see the charging date in coorect. I missed to see the page 2. Thanks for your quick reply.

        o2_Sven
        • o2_SvenModerator
        • Moderator
        • May 31, 2023

        Hello @kancha ,

        welcome to the o2 Community 💙.

        I assume with the help of bs0 your question has been answered and everything is fine now, or can we still help you with anything?

         

        Kind regards, Sven

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