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Dear O2, 


I am a former DSL home internet customer. I have left Germany on the 14th of February. I canceled the contract through a mail and even made sure that it was canceled by visiting the phone booth at Marienplatz O2. I have sent back the router and received an email saying it was returned successfully. 


Yesterday, I have received a bill almost double the amount of what I normally paid monthly. I was expecting a bill between 4ht-14th of February since I paid everything before that. I don't understand why my bill is this high. Secondly, since I left the country my bank is closed therefore, the bank transfer will not go through. Could you send me the right bill with a bank transfer number so I can send it? 


I have never made a “Mein 02” account and threw away the contract when I moved, now I cannot find my customer number. I only know my router number now (serial number A804018951). 

Can you help with this issue?

Hi @Narangoo,

 

welcome to our community. There might be a few reasons for the late invoice. As you told us you got a confirmation for the router to be back it sometimes happens that the credit for the pledge  is not given just in time. So we need your shipping ID or the email with the RETxxx code to the research work. As we do not have any contract details right here, we need a private message to o2_Support

Pls tell us your former landline number and your complete name, DOB and the last four digits of your german IBAN and we will check this matter for you.

 

Greetings

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