Hi Piyush,



we sent you in May a letter, that we require copies of the following documents:



 

• a notification of your new, foreign domicile
  
• alternatively to the registration certificate a confirmation of your new employer or landlord
  
• your approval for us to charge you the basic fee of three months (total 59,97 €)

Unfortunatly we haven't received the required documents, so your contract will be deactivated at the end of the validity period at the 1st September 2015.



Best regards



Michael

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Dear Michael



Thank you very much for the reply.



Did you sent me that letter by post? (any proof that it was delivered to me?).







If you can see the letter which I sent for the cancellation of my contract, I mention to communicate via Email as I was leaving Germany on 01 June 2015 and my local address in Hannover will not be valid after that. Otherwise provide me your email I will send you a scanned copy of the same letter.



With respect to documents, I sent my Canadian visa and flight booking. I talked to one of your representative and she said that would be enough. Anyways its my misfortune to have had o2 service, where while giving contract everyone is available but while it comes to termination no one takes responsibility and only one way is to communicate by post that will goes for months. why don't you guys provide a most convenient way like email contact (specifically for a foreigner who has problem calling your service number which responds in German).



Anyways, now my German bank account is close and you wont be getting bill payment for the month of July and August. Please let me know what would be alternative to pay those bills. I would be best if you can sent me information on my email address linked to my O2 account.



Very much hoping for your response with helpful solution.



Thank you.



Rg



Piyush

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Hi Piyush,



we have sent the letter by post at the 19th May, before you have left Germany. Because we didn't get a notification, that the post couldn't deliver it, we thought that you received it. We don't send e-mails, because you can't reply us by e-Mail.



Beside the documents we also needed your approval for us to charge you the basic fee of three months (total 59,97 €). Without this we couldn't charge the basic fee and couldn't cancel your contract earlier.



Does a friends of yours still live in Gemany, so he can pay for you? Otherwise there ist only the opportunity to Ttansfer it to our account from Canada.



Best regards



Michael

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Hi Michael



I have friend who lives in Germany. I would request any option as below, with preference to option one.



Option one: you send me bills for the month of July  and Aug by email with your account number so that I can tell my friend to pay the bills.



Option two: I change bank account information to my friends bank account online (from myO2 account).







Please let me know. Thank you.







Rg



Piyush

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Hi Piyush,



Option two requires the signatures of your friend and of yourself on the same information about the change to bank details. That is a little bit complicated because of the distance.



I also prefer Option one. I can't send you the bills by email, but when you log in at www.o2.de, please click on "Mein o2", than choose "Rechnung" and at last "Rechnungen der letzten sechs Monate". There you can download your invoices of the last six months.



Best regards,



Michael

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Ok, Thank you.



Rg



Piyush

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Hi Michael



So today I got my bill for month of Aug. 2015 (dass Sie vom 28.07.2015 - 27.08.2015 die O2 Services genutzt haben). I will tell my fried to transfer my bill to o2 account.



Very sad that even we transfer they charge me as below.



Zusatzleistung(en) (ohne MwSt.)



Rücklastschriftgebühr wegen nicht erfolgreicher Abbuchung - 11.08.2015 (zzgl. 0% MwSt.) - 4,0000 EUR



Having paid this bill I hope I am relived from O2 contract.



Can you please confirm this.



Thank you.



Rg



Piyush

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Dear Piyush,



we do not charge a transfer per sé. Those EUR 4 are a dunning fee which refers to an amount from your previous bill that we could not deduct successfully in the past.



However, since your contract has already been deactivated, this has been your final bill.



Best regards



Julia

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Thank you Julia.



Thank God, I am free from O2,

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hello Julia



I applied for the phone contract cancellation too. Than I got an email that I have to pay 3 months bill payment.



The email is said that o2 has my bank account information, if I permit they can take the money from my account. I said okey 1 week before, but I checked my bank account everyday and there is nothing.



I need to close my bank account till this friday. I emailed o2 6-7 times but I got no answer. And they said to me, ı need to pay my september bill too. But I dont know which price do I need to pay?



and o2 canceled my phone, so I cannot call kundenservice for asking. Please contact me with an email. I want to pay all my bills and cancel my contract before I leave.



thank you for your helping.



güzide özlü

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HI Julie



Now why I am getting bill again when my last bill was in September as my contract was terminated on 27th Aug. 2015?



See info as below



-------------------------------------------



Rechnungsdatum: 01.10.2015



Rechnungsnummer:18*******41/04



Ihre Kundennummer:9*******98



Lieber Herr K********



,



vielen Dank, dass Sie vom 28.08.2015 - 27.09.2015 die O2 Services genutzt haben.



Ihre aktuelle Rechnung beläuft sich auf: Gesamtbetrag 2,58 EUR



Auf den folgenden Seiten finden Sie eine detaillierte Aufschlüsselung dieses Rechnungsbetrages.



Bitte überweisen Sie den offenen Betrag in Höhe von 2,58 EUR bis zum 09.10.2015 unter Angabe der



Kundennummer 97984298 auf unser Konto bei der UniCredit Bank - HypoVereinsbank (BIC



HYVEDEMMXXX), IBAN: DE16 7002 0270 0005 7131 53. Vielen Dank!



Freundliche Grüße



Ihr O2 Team



-------------------------------------------------------------------------------



I am really disturbed with these bill, is this fair to charge like this?.



Can you please tell me why I have this bill?



Thank you.



Rg



Piyush



Edit Bielo: Daten anonymisiert

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Hi Piyush.



Please consider this bill as irrelevant.



Regards Antje

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Ok



Thank you.

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