Warenkorb

Mein O₂

Gelöst

Wrong mobile contract

vor 3 Jahren
20 February 2021
7 Antworten
75 Aufrufe

Luis12345
Neuling
2 Antworten

Hello O2 community,

Hope you are doing good. I have been customer for O2 for a few month (With no permanency contract that allows me stop my contract everymonth). In order to get a large tarif, I called support to get unlimited and repeated them several time that I didn’t want permanency of 24month, after confirming new tarif change I found in My O2 that I had 2 years contract, so I had to cancell it and wait for the cancellation. When the cancellation was done I called again to get the new tarif requested by me last week and repeating again several times that I didn’t want to have permanency with O2 and I want to be able to cancel my contract monthly eventho I have to paymore month to month. Today I went to my O2 website and I have again permanency, I don’t know if O2 support is taking it seriously or it’s just a joke. It has been already more than 10 calls to the support for an O2 mistake, please solve this situation ASAP.,or cancel my contract with O2 and I’ll look for another provider who take it seriously.

Best regards,

EDIT: verschoben in Englisch o2_Maria

icon

Lösung von o2_Tobias 5 March 2021, 18:56

Zur Antwort springen

7 Antworten

Hi @Luis12345,

welcome to our English Community. I regret that you had some experiences that were not so nice.

Of course, we like to fulfill your wish to change your tariff to “o2 Free Unlimited Max Flex” with the monthly fee of 54,99 €.

As you had an o2 Free Flex-tariff before, I do not see any hindrances to give you the tariff “o2 Free Unlimited Max Flex”.

Before I order this tariff for you, we need to deactivate the 24-month-tariff for you. This will take up to 3 days.

Afterwards, I will order the tariff “o2 Free Unlimited Max Flex” for you. The tariff-change will be for free.

Please confirm shortly that you agree to this change.

Loving greetings,

Tobias

Luis12345
Autor
Neuling
2 Antworten
vor 3 Jahren
2 March 2021

Dear Tobias,

Thanks a lot for your answer, I confirm.

Please make sure any permanency contract with O2 is removed, and the new contract have no permanency and can be cancelled montly. Thanks in advance,

Best regards,

Luis

Benutzerebene 1

Josip Murat
Lehrling
34 Antworten
vor 3 Jahren
3 March 2021

o2_Tobias

Dear Tobias,

I tried to call customer service but was unlucky.

I write everywhere because it is very important to me, I have to stop in time. I have limited time.

I have the same problem and my time is running out! I ask the same question and no one addresses me.

There was a confusion with me as well, I just want the existing contract to be canceled ( it was added by mistake ) and a return that I used for months o2 Free Unlimited Max Online.

Thanks in advance

o2_Tobias
11666 Antworten
vor 3 Jahren
5 March 2021
Lösung

Hi @Luis12345,

thanks a lot for your patience.

I just ordered the tarif “o2 Free Unlimited Max Flex incl. Young People-benefit” for you.

Be assured that you do not have anymore a 24 months-contract. The tariff-change will take place within the next 48 hours. You will receive a tariff-confirmation by e-mail. Afterwards, your contract can be cancelled on a monthly basis.

I hope you agree to this solution.

Loving greetings,

Tobias

Hi @Josip Murat,

we talked about the subject already in this thread:

And as you see in the thread, we found also a solution for you.

Loving greetings,

Tobias

Luis12345
Autor
Neuling
2 Antworten
vor 3 Jahren
6 March 2021

Dear @o2_Tobias ,

Thanks a lot for your help, everything seems to be ok now. Have a nice weekend!

Best regards,

Hi @Luis12345,

thanks a lot, that´s great that everything is okay now.

If you have any further questions, just feel free to come back to our English Community.

Loving greetings,

Tobias

Deine Antwort

Anmelden

Werde Teil der O₂ Community!

Scanne Datei nach Viren

Diese Datei kann nicht heruntergeladen werden