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Withdrawal of amount

T
Rang

hello,

I received an email on this code 60xxx, asking me to deduct 15€, if you can let me know why It was deducated? 


Edit:Masked personal data and moved from Testgeräte, 01.04., 14.28 Uhr, o2_Micha

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Lösung von o2_Micha 1 April 2023, 15:09

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16 Antworten

o2_Micha
Benutzerebene 7

Hello @tasiko111ts ,
thanks for writting here in our community and sharing your request regardind your bill. 
Do you have access to your Mein o2 Area on our webpage or in the Mein o2 App? 
We have written an faq for question around your Mein o2 Area in english. Please have a look. 😊

kindly regards
Michael

#bleibgesund
T
Rang

I subscribed to a SIM card, but then we canceled the order, the operator told me that there would be no problem, why did they take the money?

o2_Micha
Benutzerebene 7

Hi @tasiko111ts which operator told you this. Are this the charge from the second page of the invoice? 

best regards
Michael
 

#bleibgesund
T
Rang

I did not activate the card and why did they take the money?

Edit: Removed the pic, 01.04.2023, 15.04 Uhr, o2_Micha

 

o2_Micha
Benutzerebene 7

Hi @tasiko111ts ,
first sorry, but i had to remove your picture because it included a lot of personal data with could lead to further difficulties when published in an world wide open community 😉

A sim card witch is not activated manually will be activated after 21 days automatically. You can cancel the contract within the first14 days if you concluded it online. This is usually done in writing form.
Where have you ordered the card from? 

best regards
Michael

#bleibgesund
T
Rang

I ordered it online

T
Rang

when i call in hotline, i tell that i want to cancelled it, they tell me that they cancelled the order… after 10 days i get this sim card, i call in hotline and they tell me this not problem, sim card is cancelled and i didin’t need to returned card or doing something… after 1 month they take money from my card... 

o2_Micha
Benutzerebene 7

@tasiko111ts with actication of the sim card, the contract started. You should´ve receive an email with several informations including the advice to cancel it within this 14 days. This advice came with the contract informations about the tarifplan. 

kindly regards
Michael

#bleibgesund
T
Rang

Can you now tell me, this sim card activated or not? and why they cut money from my card? 

T
Rang

we call and cancelled order the next day, after i order it

o2_Micha
Benutzerebene 7

Hi @tasiko111ts ,
i have written a private message in order to receive some necassary data from you. 

kindly regards
Michael

#bleibgesund
o2_Micha
Benutzerebene 7

@tasiko111ts the sim card is active.
Thank you very much for the communication here and by private message. 
I have looked at your order and can confirm that the contract should not be concluded in this form. 

Therefore, I have done the following for you. The contract will be terminated on Monday 3.4.  
The already paid 15€ will be refunded to you. This will take about 14 days until you have it back in your account. I have commissioned the payment for you. 
Plus, so that no further costs arise, I have reduced the basic fee to zero euros with the start of the current billing cycle. 

I hope I was able to help you with this. If there is anything else, please feel free to contact us. You are always welcome. 😍

Best regards

Michael

 

#bleibgesund
T
Rang

I will wait, thank You 

o2_Micha
Benutzerebene 7

@tasiko111ts thanks for your answer. 
Keep us informed when everything is fine or if it needs more time then expected. 😊

best regards
Michael

#bleibgesund
T
Rang

Everything is okey, i got the money back, thank you.

o2_Micha
Benutzerebene 7

@tasiko111ts Perfect, thats the answer i was waiting for 😊
Then have a great easter time. 🐰

best regards 
Michael

#bleibgesund

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