Besides my monthly tariff, I'm being charged every month 40 euros, and the Kd-Nr in the transaction is not the same as the monthly tariff. I want to know why I'm being charged that amount monthly.
Lösung von stefanniehaus
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- Profi
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17 January 2023
- Lösung
Did you also buy a smartphone via o2? The monthly installments are debited separately under a different number.
Did you also buy a smartphone via o2? The monthly installments are debited separately under a different number.
Thanks, I didn't think about that, I guess it was because last month's invoice for the monthly tariff came with some other charges and I thought it had the phone monthly installment there, but it didn't.
- Moderator
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18 January 2023
Hallo
the invoice for your mobile contract that you got last month was the first one for that tariff, which is why you had an additional fee on that one. Aside from that stefanniehaus had the correct guess, as the 40€ belong to the monthly installments of the smartphone. If you have any further questions please let us know.
Kind regards, Sven
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