I ordered a homespot beginning of this month. I finally got the emails for activating my online account, there i could see the order. It says abgeschlossen and the sim is activated, ready to be installed. But how can it be abgeschlossen? I havent received it yet, no email of it being shipped? When is this happening? Ive been waiting for over 3 weeks now.
Edit o2_Kathi 24.10.24 Moved from the section Mobilfunk zu Hause to English o2 Community: Mobile
Hello
Welcome to the o2 Community.
The SIM card should be with you within 5-8 working days. Have you already checked whether your address has been entered correctly? What about the router, have you received it yet?
Best regards Bianca
of course i entered my adress correctly. I havent received an email that anything has been shipped yet.
Isnt the simcard coming together with the router? I would have assumed it would come together??
Hello
of course it's not nice that you didn't receive an order confirmation by e-mail. Did you also check your SPAM folder? Is it possible that it ended up there?
The SIM card is not always included with the Homespot. It may be sent separately by post.
Best regards
Daniela
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.