Warning for English speakers

By the way before O2 will say  they don’t know about what I’m talking about-

EU Dispute Resolution 2020/DT130081.

O2 Ignoring  the EU dispute center  from 15/12/2020. 

Almost 3 months!

I only can wonder if O2 will ignore the German court.

Edit o2 Name: Namen entfernt

Hi @Joe Doe , 

I don’t know  if it’s partner shop or O2 shop. 

In Google it shows as O2 shop:

The  way the O2 handle this case is ridicules- Asking the sellers if they fraud me and  after the sellers said no so O2 said they handled this issue. Embarrassing.

Also to ignore the EU dispute center shows a lot.

I  was with a  friend and the sellers multiple times assure us that the charge will be only for the phone, which is extra 25 Euro. 

They said multiple times that the 2 extra sim cards are free and we asked the sellers multiple times and they said that I don’t need to be worry and just  that I need to sign to contract.  

And yes I did spoke with a lawyer and of course I have solid ground. We will apply for small claims court.

It’s unbelievable instant of say sorry of try to understand the client so O2 don’t take any steps and make the customer suffer. Company like O2 need to be here for the client and not using their power to make the customer suffer.

I came to Germany to study and work and not to fight with telephone company but the feeling of humiliation and the insulting is unbelievable. I didn’t asked from O2 thousands of euros, only to cancel those 2 numbers that they pushed me and refund me the 3 months charges for them. It’s around 105 Euros. That’s it.

Also my obligation is to warn others and share my story and to avoid others to be in my situation. 

Now I’m with 4 numbers for a single person! you think it make sense? 

I know that extra 35 Euro per month doesn’t sounds a lot but multiple it in 24 and it’s 840 Euro. Which is a lot of money for a student!

To start to elaborate all the claims? I explained all in the above messages.

I sent to O2 via the EU dispute center. If you are O2 lawyer, or someone in their behelf, you are more than welcome to see what I sent to O2. You also more then welcome to call me. 

And I explained many times that the extra 2 sim  cards was gave under false promises that it free so there is no any reason that I will have 4 sim cards. 

Dear @bs0 ,

The legal expects I will leave to the lawyer. As you can assume, I already discussed with one:)

The main issue, is to share my experience with O2 in general and in this branch especially. And maybe O2 will change something (even though I pretty much sure that they won’t but hopefully..) .

In general not everything  is legal issues, there is also customer support and taking care of  the customer and  make him satisfied :)

@bs0 840 Euro for a student in the beginning of his life it’s a lot of money so maybe for you it’s easy to suggest just to give up this money. 

But for me it’s a lot of money.

You can dispute the contract in court because his verbal agreement does not fit his formal agreement you signed. Your friend as a witness can proove that his verbal agreement with you was the way you described - cheaper than the actual bill. A verbal agreement has the same value as a formal agreement on paper. Good luck

I hate to burst the bubble here but I feel it is only fair to point it out. What @necoosam wrote is correct in principle, however there is in fact no verbal agreement here, just pre-contractual information (as opposed to a contract by telephone, for example). This does not mean that you cannot dispute the contract on the basis of mistake or misrepresentation, nor does it mean that your friend cannot act as a witness. In practice it will come down to the court's evaluation. Again, I am sure that the lawyer will advise accordingly.

you’re welcome @Yarin 

@bs0 i might add up few more lines for @Yarin 

@bs0 It’s true they didn’t have a verbal agreement with a final handshake but running costs are essential components of an agreement, the seller has the obligation to inform about all costs, no matter if the agreement has been done verbal or formal. In this case, telling the two additional numbers are free of charge is a fraudulent misrepresentation (german civil code BGB § 123 (1) ) and herewith disputable in court, as you said. the fact that the seller “pushed” you for extra two numbers strengthenes the possible fraud, as you are not in need of 4 numbers as a single person

Hi @Yarin, 

thanks for your messages concerning your experiences in one of our shops. I regret that you feel deceived by the seller in the shop. This is absolutely not in accordance with o2 and I personally understand your annoyance.  

But as @bs0 already explained to you and also the letter from o2 already confirmed, you signed the conditions in the shop. By the fact that you signed the contract, you agreed on it. Therefore, it is always wise to read the agreement before signing it. 

Of course, I understand that you say that the seller did not inform you correctly about the costs of the additional 2 contracts. But as our complaint management was not present at the consultation in the shop, we only can take into consideration the written facts. And these facts show that you have signed the contracts. 

It is your right to clarify the matter with a laywer. As you tell us that you have already lodged a claim, our legal department just waits for the complaint letter of your laywer. You will then receive a direct answer from our legal department. 

Therefore, it does not make any sense to discuss your issue here in our English Community any further. Please understand that the moderators here in the English Community will not give you a different solution to the one that you had already received in written form by letter in January 2021. 

I hope that our legal department still can find an acceptable solution for you. 

Loving greetings,

Tobias

Hi @Yarin, 

okay, thanks for your quick reply. Then I misunderstood you concerning the letter, sorry for that. 

But the facts are nevertheless the same. You already received a written decision with the letter dated 8th January 2021. 

Therefore, I have no other solution for you. 

Loving greetings,

Tobias

You cannot really expect a moderator here to give you a different answer once complaint management have already processed and responded to your complaint. This is a discussion forum and not the place to resolve an issue like this. You can either write again requesting reconsideration or choose to go ahead and either ask a lawyer to send in a letter for you, or, if you choose to, on their advice start legal proceedings.