Did you complete the application form for the Vertragsstilllegung? Did o2 confirm that your application had been approved?

Yes, I filled the application to keep the contract in hold, I sent them the proofs of my visa, ticket and study contract as well and I informed that I am visiting for about 8 months from (September 2019 to April 2020) ,I spoke with the customer care employee they and they agree for that as well.  

After coming to the USA I saw them deducting money every month from September.

Any help is highly appreciated !! 

Hello there!

The application was denied because of the length in total.

Then, mid-August, a contract extension was made. After the extension, no other application arrived in our system. I can see a notice from a co-workers, which says that the Stilllegung should be free of charge, but that´s about it, I´m afraid.

Would you mind, sending a new one to us in order to get the Stilllegung started?

Viele Grüße,

Kurt