Dear o2 Team, 

I am Abu Faizan. My o2 number is 0176XXXXX033 & 0176XXXXX942. I'm an o2 customer since 2019. In September 2019 I bought iPhone 11 from o2. They gave me 2 sims with 10 GB each with a contract of 2 years till August 2021. So, on the last week of February 2021 I had a call from o2 they told me your offer is going to be expair and they extend my contract for two years more that is till March 2023. And I have to pay around 90 euros including my phone installatment every month. I have terminated one of my sim but they told me my sim will terminate on March 2023 because i ha e a contract with o2 till march 2023. 

I went to the o2 shop in Münchner Freiheit 7, 80802 München. The guy who did this contract told me it will be cancel within 2 weeks and you will get back to your old contact that is till August 2021. 

But it’s been more than 4 weeks. And my was self renewed. I can’t afford this. Please kindly help meto resolve this issue. I want to cancel my new contract. 

Thank you. 

edit o2_Tobias: out of data-security-reasons mobile phone-numbers hidden. 

edit o2_Tobias: transferred to this existing thread

former thread: 

Hi @Abu Faizan, 

welcome to our English Community. Nice to meet you here. 

I regret that there were some misunderstandings in the shop where you prolonged both contracts for further 24 months. As you made these extensions in the shop, you do not have a withdrawal-period. 

I regret, but in this case, I cannot offer you a solution. I only confirm that the number with -942 at the end will be terminated on 9th March 2023. An earlier deactivation is not possible anymore. 

I understand that you expected another outcome, but in this case we do not have any other solution for you. 

Loving greetings,

Tobias

Hello Tobias, 

hope you are doing well. As you said I made these extensions, which is wrong. They took advantage that I don't speak German and manipulate me. And the next day I went to the store and told them to cancel the new contract they told me within two weeks your new contract will be canceled. After two weeks I went there them they are saying central not allow to cancel because there is a period of cancellation is 10 days. I told them I came the next day when my new contract was done. They made gave me a ticket number and told me to call the hotline. When I called the hotline they are saying there is no ticket number. Now I’m going to complain and talk to my lawyer. It’s a fraud. It the worst service I’ve ever seen in my life. The customer service, saying go to the store and store saying call hotline.

best,

Faizan

Hi @Abu Faizan 

if you want to please get back to us here sowe can place an official complaint in your name and sent it to our dealer support department to investigate the whole incident.  

Best Regards Matze 

Hi, 

ya sure, please place an official complaint in my name and send it to your dealer support department. Thank you

Hi @Abu Faizan,

I placed the official complaint for you.

Again, I am sorry for the issues.

We are here for you, when you have further questions.

Kind regards, Ines.

Hello Ines, 

thank you for the help.

have a nice day

best,

Faizan