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**URGENT** Prepaid Program Balance Not Topped Up

  • December 8, 2024
  • 4 Antworten
  • 29 Aufrufe
I
Besucher:in

My prepaid program is schedule to renew tomorrow. Despite multiple attempts to top up my balance, it has not been updated. My account indicates that the direct debit procedure is not possible, and my efforts to recharge via automatic charging (the method I have used without issue until now) and SMS have also failed.

Please get back to me ASAP.

17.12.2024 o2_Katja: verschoben aus Prepaid

Lösung von poales

​@IriPili 

you can first top up your credit using a top-up card

or top up at an ATM

a transfer takes a few days, but works well.

 

 

4 Antworten

poales
Legende
  • poalesLegende
  • Legende
  • Lösung
  • December 8, 2024

​@IriPili 

you can first top up your credit using a top-up card

or top up at an ATM

a transfer takes a few days, but works well.

 

 

Probleme kann man niemals mit derselben Denkweise lösen, durch die sie entstanden sind. 🤔 Albert Einstein
I
o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • December 14, 2024

Hi ​@IriPili, welcome at our Community. Nice to have you here.

I`m sorry that the method used did not work. I can't explain what could be wrong.

Did the method poales told you work out?

Kind regards, Ines

 

I
Besucher:in
  • IriPili
  • Autor
  • Besucher:in
  • December 16, 2024

Yes I did a transfer and it worked:)

poales
o2_Kathi
o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • December 17, 2024

Hello ​@IriPili,
thank you for your feedback 🙂 It's great that poales was able to help you with his answer and lead you to the solution.

Best regards, Kathi

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