Hi all, I am in need of urgent English support with no luck when reaching the customer service line because I can’t recognize the numbers being ask to get through to an agent. Can anyone from the English department please contact me? my phone number is xxxxxxxxxxxxxx
(Private mobile phone number removed, o2 Michi)
Please don’t post your phone number though.
Hi
sorry for the late reply.
There is no direct line to the english speaking department, I’m afraid.
We can’t set up a call back, either, but we’ll gladly try helping you here 
Could you descibe the situation for us?
Thanks for your answer, 
Viele Grüße,
Kurt
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