Hi @Swathi ,

nice to meet you in our o2 Community.

Can you send us your personal costumer number as a private message on @o2_Support ? With that information, we will try to help you. Please let us a message here, if you have send us the number.

Best Regards,

Marc

Hi @Swathi ,

do you still need help? Unfortunately I can`t find a pm from you.

Best regards,

Marc

hello team O2,

This is Venkat XXXXX, I tried to take a sim card along with iPhone 10XR at O2 store in Saturn Alexanderplatz berlin on 31.07.2019, but unfortunately couldn't  make the contract as I O2 representative has some problem with his system and I asked him to cancel it , he said ok and I left, later I was charged 68 euro for the connection and 30/month for 4 months, 

                               I was continuously trying to cancel it but the guy always said this done and again I have to go, but finally on March 2020 they stopped charging the money I thought it was done but later in September I got a letter from paigo regarding the payment, I was literally shocked by seeing it, then I got to know that the contract was not canceled, I tried to reach everyone from O2 and paigo but no one is ready to listen and also I didn't get even one mahnung. 

I am having a very big problem with this and I can't pay for this as I never used the service or the phone and in this corona situation I don't have money, can you please recheck or raise an issue on this, to discover the truth, I am completely dependent on you.

IMPORTANT: NO MAHNUNG , NO SIM CARD, NO PHONE

unused mobile number: 0176XXXXX670

edit o2_Tobias: out of data-security-reasons I deleted your full name and the mobile phone number. Please do not write personal data in a public thread. 

Hi @venkat_25, 

welcome to our English community.   

Thanks for your message. I regret that there were obviously some misunderstandings in one of our shops. 

I confirm that the contract with the mobile phone number -670 at the end was deactivated on 24th July 2020. 

I noticed that you have already sent a written letter concerning this issue to us. Therefore, our department that is responsible for fraudulent contract orders will examine your issue and will reply to your letter. 

Therefore, I ask you to have some patience until you get an answer from our department. 

Thanks a lot. 

Loving greetings,

Tobias