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Hello , we bought O2 simcard in Deutschland and recently we noticed that the unlimited game is activated and we want to immediately cancel it. Please help us .

 

Edit o2_Rebecca: moved to English board // 06.11.2023, 11:04 Uhr

Hello,

Did you log in here

https://www.o2online.de/entertainment/wallet

 

and tried to cancel it there?

 


Hello @Ariobarzan.s and welcome to our community 😊

Have you tried canceling the Unlimited Games with the help of the link @Der Knuddeler has posted?

If you don’t want any third-party-subscriptions to be billed with your mobile plan, i advise you to block these for your SIM card. You can do that online in Mein o2 ➡️ Third party services

In case you still need help or have more questions on the topic, let us know 🌻

Kind regards, Rebecca


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