Please help i have the same problem, i dont speak much German, i reactivated my 02 to go but it shows red and doesn't work
Edit o2_Lars: Moved to existing topic
Please help i have the same problem, i dont speak much German, i reactivated my 02 to go but it shows red and doesn't work
please look her
https://hilfe.o2online.de/english-o2-community-69
or use
Service in English
For English-speaking support, please contact us at
089 66 66 30 08 1*
This service is available monday till friday from 10am - 6pm.
*Charges according to your rates for calls to German landline.
Edit o2_Lars: Moved to existing topic
Hello @Runnn24568, welcome to our o2 community :-)
I am sorry to hear that your data package does not work as it should. I arranged this package to be dectivated within 24 hours so you can order it again in the Mein o2 App. If you can not order this package after 24 hours, please get in touch with us again :-)
Regards,
Lars
Till date noting has been done its day 7 and i dont have internet still, I'm tired of calling customer service at this point, the most interesting part is that I'm seeing an invoice, for internet that has not been activated. What do i do at this point.
Hi @Runnn24568,
I just saw that you ordered a new o2 my internet-to-Go-contract. Does it worl perfectly for you?
Therefore, I suppose that there is no need for you to reactivate the first o2 my Internet-to-Go-contract. If you like to cancel the first contract, just follow these steps:
Concerning you invoice, this is the charge for the first month (15.09.2021 - 14.10.2021) where the package worked perfectly. Therefore, I do not agree to a discount at this point.
If you need further help, just let us know.
Loving greetings,
Tobias
