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Unable to Book New Package

  • November 14, 2021
  • 3 Antworten
  • 24 Aufrufe
N
Besucher:in

Hi Team!

When I try to book new Smartfone package S, it gives me this error? Can you please check what is the issue? 

 

Before I had Smartfone Package M, I unsubscribed it to resubscribe.

Edit o2_Larissa: moved from prepaid to English o2 Community: Mobile

Lösung von o2_Tobias

Hi @Nazish, 

welcome to our English Community. 

Do I understand you correctly that you like to change from o2 My Prepaid M to o2 My Prepaid S?

At the moment, you have activated o2 My Prepaid M. But if you like, we can change that immediately to o2 My Prepaid S. 

Just tell me what you like me to do. 

 

Loving greetings,

Tobias

3 Antworten

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • November 22, 2021

Hi @Nazish, 

welcome to our English Community. 

Do I understand you correctly that you like to change from o2 My Prepaid M to o2 My Prepaid S?

At the moment, you have activated o2 My Prepaid M. But if you like, we can change that immediately to o2 My Prepaid S. 

Just tell me what you like me to do. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
N
Besucher:in
  • Nazish
  • Autor
  • Besucher:in
  • November 22, 2021

Hey Tobias!

 

Thank you very much. IT was some problem with o2 website. I was trying to book package but it was giving me error.

 

When I booked via o2 iOS app, it worked. 

 

Thus you can close this issue. 

 

Thank you very much

 

Nazish

o2_Tobias
o2_Tobias
  • o2_TobiasTeam
  • November 22, 2021

Hi @Nazish, 

great that everything is already clarified. 

Have a nice week. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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