Hello. I recently transferred my number to another operator. My account disappeared and my balance disappeared along with it. It looked like privatization of my funds. I want to transfer the balance from my o2 account to my bank account.
EDIT: verschoben von Mobilfunk: Rechnung zu English Community: Mobile o2_Maria, 17.10.23; 18:15 Uhr
Hello
Wait for moderation here for the payout.
Best regards
Hello. How long do I need to wait for “moderation”?
Hello
Up to 14 days after the last reply.
Best regards
Hello
welcome to our o2 Community 
I'm guessing it's about a prepaid credit?
You can request the payment of your balance using this form: Prepaid - Guthabenauszahlung
It has to be sent in to the adress in the top right corner.
Please let me know if you have any further questions.
Best regards
Giulia
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