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Transfer phone number another provider

G
Rang

Hello.  I have a mobile phone contract with TKS easyMobile (TKS1).  I plan to cancel my TKS contract and subscribe to O2 prepaid.  I would like to transfer my phone number as well.  When I access the O2 website to order a Pre-Paid SIM card, there is a section to create an order to port my number to O2.  However, I do not see TKS (or TKS1) as an option.  Is it possible to do this online or must I submit a written form?  Thank you.

5 Antworten

RhobarDerIII
Rang
Benutzerebene 7

Good evening @gt1303b
Welcome to the O2 community!
Thank you for your question here in the community.

 

You can only port numbers when your current contract expires. You must also inform your provider, or O2 will then contact the provider for porting.

 

A moderator can also do this for you here but until they get back to you it can take up to 14 days due to high demand for help.

 

Best regards | RhobarDerIII 

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
o2_Flo
Benutzerebene 7

Hey @gt1303b,

here you find all information regarding number portation :) Feel free to ask if we can help you!

Greetings,F
lo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
T
Rang

Hello,

I’d like to take my O2 prepaid to another operator, I navigated on the website and the mobile application but I couldn’t find any options. Could you please help me with my request?

Thanks!

Bumer
Rang

Would you like to take your phone number to another provider? Contact the chat.

o2 Prepaid-Chat

 

o2_Sven

Hello @Touraj ,

welcome to the o2 Community 💙.

If you want to release your number, so that another provider can then request it to be ported over, please contact the hotline or the chat for this process.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

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