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Hello, I want to transfer my mobile number to another provider. Could you please help me on this issue?

Edit o2_Antje: Moved from Prepaid to English Community / 26.06.2024

You release your prepaid phone number in the o2 app.

 

Hello @alperenavsar, 

I see that Bumer has already given you a great guide here 😀

Did everything work out with the phone number release? Or do you still need support?🙂

Best regards
Cora

Hi, unfortunately it is not working.

 

what exactly isn't working? Is the SIM card still active? What is displayed in the customer portal?

Hello @alperenavsar 😊

it seems our server was temporarily not available. Could you open the mobile number portability site in the meantime or is it still not working?

Best regards,

Michi

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