Transfer o2 number

Hi @Korinak,

a prepaid sim should work fine, too, it doesn't necessarily need to be a contract.

You can change your personal details in Mein o2 or the Mein o2 app.
Please make sure to update them before you contact your new provider to order the transfer - the personal data in your o2 account must match the account at your new provider exactly for the transfer of your number to work.

Best regards,
Jan.

Hi @Korinak,

a change of your name is the one part that cannot be changed without further proof.
You'll need to send in a copy of your ID (passport or something similar) and ask for the change of your name in your account.
You can send it to the following address:

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

In case the transfer of your number is supposed to happen pretty soon, maybe it would be easier to give your new provider the "wrong" name, wait for the transfer to be successful and then change it to your correct name right at your new provider.

The background for this is that all the data of a customer at both the old and new provider needs to match exactly for the transfer to be successful, even if this means that some data may not be up to date.

Best regards,
Jan.

Hi @Korinak,

this is one of those documents that need to be send by post, I'm afraid.
Also o2 does not provide an open email account for customers because some documents can either be uploaded via Mein o2 or the Mein o2 app or they need to be send in by mail anyway.

Best regards,
Jan.

Hay hay @Ykigu,

 

i set the order to take your number with you to your new provider.

 

Please note, that you booked on 4th february a new package,. Because of this your credit is not enough to charge the fee for porting your number. To Take your number with you please check your credit and top up the difference.

 

Best regards,

Larissa

Dear @Ykigu ,

 

your balance is 25,02 euros, so everything should be fine now.

 

Kind regards,

Andrea

Hi @Rez1, 

 

welcome to our English Community. 

 

I have good news for you. Meanwhile the price for a transfer of your prepaid-mobile-phone-number to another provider was reduced. At the moment, you just are charged with 6,82 €. 

 

In order for you to transfer your number, you need to release your number for porting. I have just ordered the release of your number and you received a confirmation by SMS. Please contact now you new provider in order to order the porting. 

 

Please make sure that you have a credit of 6,82 € on your old prepaid-card, otherwise the porting will not be done. 

 

If you still have a remaining amount on your card after the porting, just fill out this form: Pay-off remaining amount to your bank-account 

 

We will then transfer your remaining amount to your personal bank-account. 

 

I hope I could answer all your questions. If you still have any further questions, just feel free to contact our English Community. 

 

Loving greetings,

Tobias

 

 

Hi, I want to transfer the number from o2 prepaid to the new o2 contract. Could you please help me with releasing the prepaid number? And I’ve already requested the transfer from the contract side. Thank you in advance!

 

Hi @Asolya, 

 

nice that you contact our English Community. 

 

As I see, you have ordered already the release of your o2 prepaid-number. That´s great! 

 

Now, you only need to order the porting of the number to o2 postpaid. Please use the following link for this: ordering the transfer of the mobile phone number from another provider to o2

 

You will then receive a confirmation of the porting-date by e-mail. 

 

I hope I could help you. 

 

Loving greetings,

Tobias

Hello @Rez1, welcome at our community.

I just released your number.

Kind regards, Ines.

Hello @sinanajafi, welcome at our community.

If your contract ends later, but you want to port your number now, it must be released. You can easily do this online.

Kind regards, Ines.