Top up through bank transfer

Hi and welcome to the o2 community,

when did you transfer the money via SEPA Credit Transfer?

It usually takes some time.

Kind regards,
Alex

Hi Alex,

i transferred the money on the 19th of November. I just realized i forgot to put the four digits after my number as reference for payment. i have the screen shot for the transaction.

Hi @shaharyar,

welcome to the o2 community!

I have sent you a direct message via our @o2_Support account regarding this matter.

Best regards,
Jan.

Hello, could you kindly help me to top up my prepaid balance? i am not in Germany. I cannot receive the calls from Germany and messages as well. I have tried to send an empty message for the 56656, not not received any reply still. Asked to call my friends and they told that it is not working. How i can top up from Central Asia?

Best regards,

Noor 

Hi @Noorlan,

I regret that the short-code seems not to work in your country where you are staying at the moment.

You have several possibilities. Please check here: top-up possibilities prepaid

I suggest to you that you use “Mein o2” or the “Mein o2-App” to top-up your prepaid sim-card.

If you have further questions, just come back here to our English community.

I hope I could be of help to you.

Loving greetings,

Tobias