They didn’t return my money back

Hi ​@Mine Bekit 

welcome to our community. Nice to meet you. 🙂

jsc is right, it takes up to four weeks notice to be refunded. When excatly did you get the refusal?

Greetings

Manga

Hi! I got the refusal 3th December but still there is no refund. This week it will be 4. week but they didn’t send my money back. 

Than wait please Next week, it’s Not the end of the 4. week…

Hello ​@Mine Bekit,

did you make the prepayment via PayPal, a debit card or via a Klarna link?

Best Regards,

Gerrit

I made prepayment via debit card 

Did they paid u back? Did u got any tracking number?

No, they didn’t pay yet and I didn’t get any information about it like a tracking number 

Call their customer number and ask for the information. They must pay you back.There is no way that they don't. I ordered the same yesterday and paid 180 euros. I got a tracking number and it says in process. Let me know what happened after calling their customer service? 

​@SiamTime when you got a tracking number, your order wasn’t declined like his order was. This is a completely different case and cannot be compared. Your order was acceptet, his not. 

​@Mine Bekit in some cases the repaying can be up to 6 or more weeks.

Hello ​@SiamTime,

I'm sorry that the repayment of your deposit is taking so long.

Unfortunately, we cannot check your bank details here. Please contact our customer service, you can reach the English speaking support on 089/66 66 300 81 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays).

Alternatively, you can submit a request using our contact form. Please include as many details on your payment, your name and adresse, the amount and date of the deposit, the account holder and the account number (IBAN).

Best regards

Giulia

Hi, i sent the confirmation of 185 euros payment in the contact form. I also told that my order was cancelled and I haven’t got my payment back yet. I gave my customer number as well in the contact from. I'm just hoping, I get my money back as soon as possible. Thanks. Let's see, how fast, they response. It's been almost 8 days. 

I ordered an iphone 16 pro. Then they canceled it as dhl also emailed that it will return to them. O2 also sent mail that it got canceled. So, I bought the phone from shop.. Today, i got the 16 pro from dhl. I wanna return it. How to do?

edit o2_Gerrit 30.12.2024 double posting converged with original thread

Dont open a new Thread for the same topic 

Return it about the Retoure Center 

@Mods bitte verschieben. Danke.

​@o2_Gerrit 

edit o2_Gerrit 30.12.2024 answer to double posting

Hello ​@SiamTime,

you can send the iPhone back via our Retoure center, as jsc wrote.

Best Regards,

Gerrit

Hello again! I have been waiting for 7 weeks for O2 to send me back my prepayment. When I called the English hotline, they could not find my contract with the information I gave and sent it to the finance department, but I could not call them because the number they gave was wrong. I wrote to O2 via the contact form, but I still haven't received a response. I don't know German and that's why I guess I can't reach the necessary places. Can someone here tell me what I can do now? I'm starting to think I've been scammed by O2 for 185 euros. Thank you.

​@Mine Bekit 

okay, this is way too long for a refund. Please get in touch with our english support: 089/66 66 300 81 (Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on working days)

They will open a clearing ticket for you.

Greetings