I bought a phone on November 8, an iPhone 12, and paid 89 euros for the delivery, those from DHL, never came to my house and they returned the product to O2, saying that I had moved (which is a lie, I was all day at home), more than two weeks have passed and I still do not receive my money back.
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Hi
welcome to our English Community. Nice that you like to order an iPhone 12 with o2.
I regret that the delivery was not successful.
Is your name on the letter-box and on your bill?
In order for you to get the prepayment back, I will contact you by private message via
Would you like to give us another chance?
Just let me know if I can help you.
Loving greetings,
Tobias
Hi
until now, we did not receive any message from you under
Therefore, I closed the private messages for you.
If you need further support, just come back here to our English Community.
Loving greetings,
Tobias
Look the note, I can not answered because the page does not ¨follows me”
Hi
I am sorry for that. Now it should be activated again and you can replay to the private message. :)
When you have done that, please let us know here in dem comment section. :)
Greetings
Juliane
Hi
the payment should now be on its way and should arrive within the next 2 weeks.
Thanks a lot for your messages and patience! If you have further questions, please let us know here!
Best regards,
Kurt
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