Hello,
I was trying to renew my package - which was on automatic renewal and should renew itself- but for some reason the top up was not updated so I tried several times to buy the top up. Now I have spent 18 euros more than I needed. Can I get a help on this? Also is there a way to turn off automatic purchase of 30Mb Highspeed Day Surf package? It always consumes my top up before I can buy a new deal.
Best regards
Edit: Thread moved to our english community, o2 Michi, 07.08.2024
deactivate mobile data and WiFi support before ordering the high-speed day surf package. Then it won't be charged.
Hello
welcome to our community. 
I have moved your thread to our english community.
The pack with 30 MB data volume is part of the tariff itself, i cannot be deactivated, but with the tips from Bumer there will not be any charges if you are not using mobile data while ordering a new package.
Best regards,
Michi
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
