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Termination of contact due to non availability of network coverage

  • August 7, 2022
  • 3 Antworten
  • 37 Aufrufe
S
Besucher:in

Hello O2 team,

 

I recently moved to a new place and there is no O2 network coverage in my area. I have O2 home spot and a sim contract. How can I terminate both these contracts due to non availability of network.

 

Thank you.

 

 

EDIT: verschoben in Englisch    o2_Maria

Lösung von Anonymous

Hi!

 

You'll need to contact customer care and let them know you're moving to the new address. If the Homespot tariff is available at the new address, you can use the Homespot there again for a one-off fee. If o2 says that you cannot use your Homespot tariff at the new address, you can cancel the contract on a monthly basis.

 

O2 Service in English

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

3 Antworten

A
  • Anonymous
  • Lösung
  • August 7, 2022

Hi!

 

You'll need to contact customer care and let them know you're moving to the new address. If the Homespot tariff is available at the new address, you can use the Homespot there again for a one-off fee. If o2 says that you cannot use your Homespot tariff at the new address, you can cancel the contract on a monthly basis.

 

O2 Service in English

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Monday till Friday 10 am - 6 pm

o2_Andrea
schluej
Legende
  • schluej
  • August 7, 2022

The Home Spot is fixt to your address. If you tell O2 the new address that the hone spot will work again!

Live long and prosper 🖖
o2_Andrea
o2_Andrea
  • o2_AndreaTeam
  • Team
  • August 17, 2022

Dear @Shrihari ,

welcome to our community. 🌻

Did the answers of @schluej and @tearsbeforecrying help you? Have you already been able to contact our hotline to request your move?

Kind regards,

Andrea

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