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Telefonica Germany credit not topped up

  • April 11, 2022
  • 6 Antworten
  • 66 Aufrufe
A
Besucher:in

Hi, I have tried to send 5.50 Euro into my O2 account using reference no. of Telefonica Germany, on 6th April. But I have not received any credit in my account. I have checked via the app as well as by dialing the relevent no. Can anyone please help me out?

Lösung von o2_Jessica

Hello @Avecina,

ok, thanks for the info. 🌷
To get to the bottom of this, I'd like to switch to private messages so you can send us all the information about your payment.
So I would like to ask you to reply to my private message from our collective account @o2_Support.
You can find your inbox with the messages here: Click.
The message should contain: Name and date of birth and also the payment information you have provided and the IBAN you have transferred to.

Kind regards
Jessica 😊

 

6 Antworten

A
  • Anonymous
  • April 11, 2022

Did you send an SMS with the content BANK to 56656 to get the bank information (IBAN) and your personal reference (Verwendungszweck - purpose of use /  your cell phone number and the 4-digit check code code)?

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • April 12, 2022

    Hello @Avecina,

    welcome to the community and thank you for your request! 😊

    Thank you @tearsbeforecrying for the quick support.
    As described, your personal purpose is of course very important for this form of charging. Please give us feedback if you have done this.

    Kind regards
    Jessica 🌷

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    A
    Besucher:in
    • Avecina
    • Autor
    • Besucher:in
    • April 12, 2022

    Hello, Thankyou for the response. Please note that I did sent an SMS with the content BANK to 56656 and used the details received for transfer. My bank shows the money was transferred to Telefonica Germany and I do have the Transaction details with me.

    But money is still not credited into my own account.

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • Lösung
    • April 13, 2022

    Hello @Avecina,

    ok, thanks for the info. 🌷
    To get to the bottom of this, I'd like to switch to private messages so you can send us all the information about your payment.
    So I would like to ask you to reply to my private message from our collective account @o2_Support.
    You can find your inbox with the messages here: Click.
    The message should contain: Name and date of birth and also the payment information you have provided and the IBAN you have transferred to.

    Kind regards
    Jessica 😊

     

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    K
    Besucher:in
    • Khadija73041
    • Besucher:in
    • December 20, 2025

    Hi, I have tried to send 1 Euro into my O2 account using account name: Telefonica Germany and IBAN on 20th December. But I have not received any credit in my account. I have checked via the app as well. Can anyone please help me out?

    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • December 27, 2025

    Hello ​@Khadija73041 and welcome to our community 🌼

    I’m sorry that the money transferral seemingly wasnt successful 😕 unfortunately we are no longer allowed to ask for sensitive data via private message and therefor can’t look for your payment here in the community.

    If you haven’t already done that, i advise you to contact our prepaid support elsewhere → o2 Kontakt

    Maybe try using the live-chat if you’re not comfortable with calling 🌸

    Kind regards, Rebecca

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