Hi, I have tried to send 5.50 Euro into my O2 account using reference no. of Telefonica Germany, on 6th April. But I have not received any credit in my account. I have checked via the app as well as by dialing the relevent no. Can anyone please help me out?
Lösung von o2_Jessica
Zur Antwort springenDid you send an SMS with the content BANK to 56656 to get the bank information (IBAN) and your personal reference (Verwendungszweck - purpose of use / your cell phone number and the 4-digit check code code)?
Hello
welcome to the community and thank you for your request! 😊
Thank you
As described, your personal purpose is of course very important for this form of charging. Please give us feedback if you have done this.
Kind regards
Jessica 🌷
Hello, Thankyou for the response. Please note that I did sent an SMS with the content BANK to 56656 and used the details received for transfer. My bank shows the money was transferred to Telefonica Germany and I do have the Transaction details with me.
But money is still not credited into my own account.
Hello
ok, thanks for the info. 🌷
To get to the bottom of this, I'd like to switch to private messages so you can send us all the information about your payment.
So I would like to ask you to reply to my private message from our collective account
You can find your inbox with the messages here: Click.
The message should contain: Name and date of birth and also the payment information you have provided and the IBAN you have transferred to.
Kind regards
Jessica 😊
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