Hello @star_galaxy ,

welcome to the o2 Community .

That depends a bit on what tariff you want to change to and there will almost certainly be a one-time fee associated with changing to a smaller contract.

Kind regards, Sven

Hello, @o2_Sven!

I would like to change to tariff “O2 mobile M” 25 Gb, how it would be possible?
Thank you!

Hello @star_galaxy ,

Thank you for your patience. 

I have sent you an offer by e-mail with the tariff: o2 Mobile M Boost.

At this time I can not send you an offer in o2 Mobile M.

If you like the offer, you can accept it directly via the link on the landing page. If you do not accept the offer, it will be deleted after 8 days.

In accordance with the Transparency Ordinance, I would like to refer you to our product information sheets, which you can download at www.o2.de/produktinformationsblatt. There you will find all product details (without discounts).

greetings Jennifer

Hey @star_galaxy ,

Have you had a chance to look at my offer yet? 

greets Jennifer

Hello @star_galaxy ,

So far you haven't got back in touch.
I assume that you have renewed your contract through another contact channel.
Feel free to contact us again if you have any questions. 

Best regards,
Maria

Hallo,

could you please clarify is it now possible to downgrade my tariff “O2 Free L Boost (LTE/5G)”?

It is for 1 year active now.

Best Regards,

Alexey

Hallo,

could you please clarify is it now possible to downgrade my tariff “O2 Free L Boost (LTE/5G)”?

It is for 1 year active now.

Best Regards,

Alexey

Edit o2_Sven 02.01.2024/11:26: Beiträge zusammengeführt

Hello @star_galaxy,

We would be happy to look for a suitable offer for a tariff change for you. Please note that sending offers here via the community can take a few days.

Best regards

Giulia

Hello @star_galaxy ,

You currently have a very high discount for your o2 free L Boost tariff, which is valid until 01.01.2025. 
Therefore, we do not yet have any offers here that have a higher discount and therefore reduce your monthly basic charges. 

Best regards 
Maria

@o2_Maria, Hello!

I do need a discount I need less traffic volume or something that can reduce my monthly charge from 34 € to circa 20 €. I believe it is feasible, as I can consider various offers.

thank you!

Best Regards,

Alexey

Hello @star_galaxy ,

I have looked here to see if there is a way to make the monthly price cheaper than your current one.
However, as your contract is still running for so long, we don't have any further discount options here.

We can't get any cheaper than your current monthly costs. 

Best regards,
Maria