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Tariff change (downgrade)

  • 24 February 2024
  • 9 Antworten
  • 123 Aufrufe
Y
Rang

Hi,

I have a O2 Mobile L Boost contract with 140 GB and the multiple SIM cards (2 SIM + multiple eSIM) included.

I would like to downgrade to a lower contract since 140 GB is too much for me. However, in my O2 account I see only the option to upgrade to a higher package.

I would like to know what are the available offers for the downgrade, and to keep multiple cards option (2SIM + multiple eSIM).

Thanks

icon

Lösung von RhobarDerIII 26 February 2024, 22:40

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9 Antworten

o2_Cora

Hello @Your_e, 

we will be happy to look for an offer for you :)

Do you already have a specific tariff in mind? Since you're talking about multiple SIM cards, I assume it's going to be a Boost tariff?

Best regards
Cora

Y
Rang

Hi Cora,

 

I was thinking to go one step backward and probably check for O2 Mobile M Boost option, but I was not fully sure what the package will include.
It will be great if you can provide some details or any similar option available

 

Thanks

RhobarDerIII
Rang
Benutzerebene 7

Good evening @Your_e,

These are the following tariff details.

O2 Mobile M Boost is available once with 50+ GB:

50 GB+:

  • 4G LTE/5G (max. 300 MBit/s)
  • 50 GB high-speed data volume
  • +5 GB more per month every year
  • Allnet flat rate Phone & SMS flat rate to all German networks
  • EU roaming included
  • Connect option: Can be used on up to 10 devices simultaneously

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
Y
Rang

Hi @o2_Cora,

Looks like the O2 Mobile M Boost might get be a good option for me.

Can you provide more details on the price and how can we move forward from this point ?

 

Thanks 

Y
Rang

Hello @Your_e, 

we will be happy to look for an offer for you :)

Do you already have a specific tariff in mind? Since you're talking about multiple SIM cards, I assume it's going to be a Boost tariff?

Best regards
Cora

Hi,

Do you have any updates on my topic?

Are you still able to help me with that?

 

Thanks

Y
Rang

Is there anyone who can help me with my request ?

 
RhobarDerIII
Rang
Benutzerebene 7

@Your_e You can look at the prices online. It can take up to 14 days for a moderator to visit.

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
o2_Maren

Hello @Your_e 🙂,
I have just sent you a private message from o2_VVL. Once you have replied there, please come back to this thread.

Kind regards, Maren 💙

Willkommen in der o2 Community! 💙
o2_Maren

Hello @Your_e ,

I have checked whether it is currently possible for you to downgrade to the o2 Mobile M Boost with 50 GB. This is currently not possible as your current contract runs until 01/05/2025. You can contact us again in 6 months to see if a change is possible then.

Kind regards, Maren 💙

Willkommen in der o2 Community! 💙

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