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Suddenly very high amounts on invoices

  • February 19, 2021
  • 3 Antworten
  • 25 Aufrufe
F
Besucher:in

Hi, since some months one of our employees suddenly has enormous monthly bills on our o2 mobile contract. She always used to have around 30 euro, now the bills are over 160 and the last one is even over 200.

The invoices only say: Verbindungen: 169,xx Euro

We have no idea what this can be. How can I find out what’s causing this?

Thanks

3 Antworten

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • February 25, 2021

Hello @Flowy77, welcome at our community.

Verbindungen means, that there where calls out of the Flatrates. Please have a look at the Einzelverbindungsnachweis.

If you have further questions, i am happy to help you. :slight_smile:

Kind regards, Ines.

F
Besucher:in
  • Flowy77
  • Autor
  • Besucher:in
  • March 4, 2021

Hi Ines, and where do I find this Einzelverbindungsnachweis? I looked everywhere :)

Thanks!

o2_Tobias
  • o2_TobiasTeam
  • March 11, 2021

Hi @Flowy77, 

 

nice to meet you here in our English Community. 

 

You will find your proof for individuel connections (Einzelverbindungsnachweis) at “Mein o2”. Please use this link: proof of individuel connections at "Mein o2" 

 

If you like to know, how to registrate at “Mein o2”, please follow the following thread: 

 

If you have any further questions concerning your invoice, just let me know. 

 

By the way, @ukguy has posted a nice description of our invoices with a translation of the main features into English. Probably this is of help to you: 

 

Loving greetings,

Tobias

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