Hello @Kat756 
I would like to welcome you to our community 
I have removed your personal data. Please always remove all your data, e.g. if you want to share a screenshot here as this is a public forum.

It's a pity that you had to cancel your contract with us. 
When was your last bill? Did we inform you about it by e-mail?

Kind regards
Kathi

Yes, by mail. Please find it attached.

That is not the bill, it is just a notification email. You should look at the actual invoice as well. The email says that your account is in arrears. This means that you owe money from previous invoices that were not paid.

This is the previous email. 

And was this paid?

Im not sure, l left a country in April and closed my contract, so I was told there will be no bills anymore.

Then it looks like you still owe money. Bills are issued retrospectively so even after you terminate the contract there will be at least one more invoice to cover the period until the end of the contract term.

Wait for a moderator to get back to you here and check that the contract was actually terminated and confirm that the amount in the latest email is the final amount you owe.

So what I can do? For me it's impossible to pay it..

I added a sentence to my post above.

Why is it impossible to pay?

Edit o2_Kathi 07.11.24 Full quote removed

I don't have an European bank account.

And our banks are not working with banks abroad anymore  (Russia)

Please wait for a moderator to get back to you here. I am sure they will find a solution for you.

Hello? Is there any suggestions? I was trying to contact you many times by email starting from May, but there was no answer (

Hello @Kat756,

as you are logged in with a community account and not an account connected with a contract, which would also not possible when your contract is already cancelled, we cannot access your data and check for you.

This might be possible via our english speaking hotline with the number 089 6666 300 81.

I have asked internally in a general sense whether our dunning department has a solution for payments from Russia other than via friends or family outside of Russia.

Best Regards,

Gerrit

Yes, my account is not available anymore.

So what can be done to solve such issue? 

Should I wait a bit?

Hello @Kat756,

I have received an answer from my colleagues, the best way is indeed a payment via friends or family from outside of Russia to us: Hypo Vereinsbank AG IBAN: DE 16 7002 0270 0005 7131 53 BIC: HYVEDEMMXXX with your account number which is also given in the e-mail you received.

Best Regards,

Gerrit

But I don't have anyone to help me outside, if I had someone then I would not ask for a help here.

@Kat756 According to my colleagues from our dunning department there is indeed no other way as money transfers cannot be made from Russia to our bank account anymore.

Regards,

Gerrit

And what should I do now?  I'm receiving an increasing bills every month... 

When I closed my contract, I specifically indicated that I was leaving for Russia. And if something needs to be paid, then I must do it now, since this is my last chance, while I am still in Germany. I was told that my contract will be closed without problems and there is no debt.

Hello? I still need help (

Hello? Patience! This is a forum and answers can take several days.

You have already been given the information that there is no other way to make payments from Russia. if you have nobody in the Eu can could pay on your behalf, then I would recommend that you inform o2 that this is the case and ask whether as a gesture of good will they would be prepared to waive the remaining amount due. mention that you were given inocrrect information about due payments when you terminated the contract.

Thank you for your answers.  I have been trying to contact o2 for several months now. Is it a right mail impressum@cc.o2online.de ?

Hello @Kat756,

you can contact us via our Kontaktformular.

Best Regards,

Gerrit