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I ordered my new sim card last week and I have yet to received. I have no means of being able to contact as O2 does not provide a free method to call. How do I proceed?

 

edit o2_Solveig: verschoben von o2 SIM-Karte → English Community

I ordered my new sim card last week and I have yet to received. I have no means of being able to contact as O2 does not provide a free method to call. How do I proceed?

Hello @voidnebula 

When did you order the SIM? Did you get an order confirmation? Is it a new contract or did you order a replacement SIM?

BR

I ordered it last week Tuesday for a new contract

I ordered it last week Tuesday for a new contract

@voidnebula And you have already received an order confirmation, yes? Like this one:

 

Hello @voidnebula ,

welcome to the o2 Community :blue_heart: .

You’ve already received some good advice from @SethVanDoom , thanks for that :thumbsup: . Have you maybe received the Simcard already?

We are looking forward to your answer.

 

Kind regards, Sven

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