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Hi,
I made my contract last October 2019, I can’t speak german, so I bought my current offer “O2 M boost” from an O2 store in Berlin … and the agent explained the offer in English and it was supposed to have 6 months free of payment … and then 34.99/ month. The agent I bought from my line told me that there will be 39.99 one time payment then 6 months without payment then 34.99/ month
I traveled outside gremany since January and then got stuck abroad with the COVID-19 and just came to Germany last week on mid June to know that i’ve been charged for all the months from the start of the conract.

My question is, was there a 6 months free of charge or that was not included from the beginning ? ... also since I don’t speak german … the agent I bought from the line in the O2 store .. wrote to me my plan on the back of the contract I’ve signed … then he signed it and stamped it…. so I’m not sure why it was not included.

attached is the page the agent wrote with his hand on the back of my contract, signed it and stamped it.

 

Hi @engshanan,

 

welcome to our English community and thanks for your message.

 

I regret that you were charged from the beginning with the normal fees. I just had a look in your data. Even there I cannot see that you have a discount of 6 x 100%.

 

You are right, in the time of ordering your contract, we had a campaign with 6 x 100% discount. Therefore, I forwarded your request to our special department to check that for you.

 

As soon as I have any response, I will contact you again.

 

Loving greetings,

Tobias

Hi @engshanan, 

 

As I see, you already clarified your issue with our special department and you received a copy of your contract-details. 

 

If you have any further questions, do not hesitate to contact our English community. 

 

By the way, today at 9 p.m. you have the possibility to watch the band Gentleman by live-streaming from your home. You are welcome to this concert! :relaxed:

 

Loving greetings,

Tobias

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