I ordered a SIM card 10 days ago (7/5) and it supposedly shipped 7 days ago (10/5) but it has yet to arrive (no tracking information was provided by O2 and order status says “in delivery”). Yes, my address is correct and yes, it is on my post box. How much longer should I wait before cancelling my order and trying a more reliable prepaid cellular provider? O2 has good rates but thus far very bad service.
edit o2_Tobias: transferred from o2 sim-card to our English Community
Hi
SIM cards are delivered by regular mail. You cannot track the letter. Actually, your SIM card should have arrived already. But for some reason the letter is late. I would suggest to wait until the end of the week. After that you should ask for a new SIM card.
Obviously this seems to be a problem caused by the postal company. o2 is here to help you, where do you see a bad service?
Kind regards,
Alex
Hi
welcome to our English Community as a new Prepaid-customer. I regret that you have to wait so long for the delivery of the prepaid-card.
Did the sim-card already arrive at your place? If not, please check if the delivery-address is correct.
Otherwise, you can just order a new sim-card here: o2 prepaid-tariffs
Loving greetings,
Tobias
Hello! Can I order my tarif at 02 shop and not wait for the delivery of the brief?
Hello
Yes, you can sign a contract in the shop and take the activated SIM card with you straight away.
Best regards
Hello
welcome to our o2 Community 
Have you already concluded your contract with an o2 shop and has everything worked to your satisfaction?
Please let us know if you have any further questions.
Best regards
Giulia
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