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Sim Card Order

K
Rang

Hello, I have been waiting for a sim which has appeared as sent for days yet it still has not arrived.

 

Is there any way to track the delivery?

 

Thanks

o2_Katja 19.07.2022 / 15:3/ moved to our english community

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Lösung von Castiel 20 August 2021, 12:11

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7 Antworten

Castiel
Rang
Benutzerebene 7
Abzeichen +5

Hello and welcome to the “Community” @kgood,

shipping usually takes 3-5 working days, when did you order the SIM card?

Is this a replacement card?

"Hogwarts Absolvent mit Summa cum laude"
K
Rang

Hello Castiel,

I ordered the SIM 12 days ago. It is a multicard. The problem is I moved address two days ago so I have to return daily to my old address to check the post. It would be much simpler if I could track the delivery

K
Rang

Can you check the system that the  right details were used? My last name is Goodall but I remember at last minute seeing the system using my first name ( miss Kimberley) so this is why I am concerned more then anything

K
Rang

Or alternatively could you send the SIM to an O2 shop and I pick it up? I need this sim

o2_Matze

Hi @kgood 

Sorry for the late response. Did you receive the SIM Card in the meantime, or do you still need help?

Best Regards. 

Matze 

https://g.o2.de/wcr
Y
Rang

Hello, i have ordered my SIM since 22 June and i haven’t received it yet i noticed my address details are wrong but it didn’t even arrive there. 
 

In the confirmation email it mentioned that it will arrive in 2-3 working days. 
 

Yours sincerely,

Yousef Doleh

o2_Matea
Benutzerebene 7

Hi @Yousefdoleh ,
great that you found us and welcome to the community💙
Unfortunately you request got lost under this old Thread. But I would like to help.
Can we ask for an Update and do you need further support?
Best regards, Matea

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