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Sim card not preauthorized

  • July 30, 2022
  • 6 Antworten
  • 60 Aufrufe
B
Besucher:in

I recently moved and had to cancel my internet. Now my phone is saying that my sim card is not preauthorized and I cannot make or receive phone calls.

Edit o2_Larissa 30.07.2022/ 19:07: moved from o2 SIM-Karte: Bestellung & Aktivierung to English o2 Community: Mobile

Lösung von o2_Matea

Hey @Bijski,
welcome to the Community💙
Are you able to make phone calls by now? 

Do I understand this rightly?
You are saying that:

I recently moved and had to cancel my internet.


Is it possible that you may have terminated the contract and 
therefore:

Now my phone is saying that my sim card is not preauthorized and I cannot make or receive phone calls.

 

If so, I would suggest to reactivate your contract and you could use ur phone as usual.
Beste Matea

6 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • July 30, 2022

Do you mean not activated? I am not sure what you moving has to do with your SIM card. Please provide a bit more information on your problem.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
B
Besucher:in
  • Bijski
  • Autor
  • Besucher:in
  • July 30, 2022

After applying for internet cancelation it says Sim 2 not provisioned. I have been using the phone without problem for over 2 years. Should I just add more money to my account balance? It does say 0 which is also odd as I had a positive balance on Thursday.

B
Besucher:in
  • Bijski
  • Autor
  • Besucher:in
  • July 30, 2022

I just checked, and they definitely stole my money. Do I just apply for a new plan?

o2_Matea
  • o2_MateaTeam
  • Team
  • Lösung
  • August 8, 2022

Hey @Bijski,
welcome to the Community💙
Are you able to make phone calls by now? 

Do I understand this rightly?
You are saying that:

I recently moved and had to cancel my internet.


Is it possible that you may have terminated the contract and 
therefore:

Now my phone is saying that my sim card is not preauthorized and I cannot make or receive phone calls.

 

If so, I would suggest to reactivate your contract and you could use ur phone as usual.
Beste Matea

B
Besucher:in
  • Bijski
  • Autor
  • Besucher:in
  • September 2, 2022

I added money to my account, and purchased a new tariff, but that also stopped working after 2 weeks. I've since moved to a different carrier. 

o2_Flo
  • o2_FloTeam
  • Team
  • October 14, 2022

Hey @Bijski,

i’m very sorry for the delayed response :( Is there anything we can do to help you?

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
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