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Sim Card Delivery

  • August 9, 2023
  • 6 Antworten
  • 63 Aufrufe
Amaravi
Besucher:in

I have just ordered a postpaid Sim card last Monday and I received a confirmation in my E-mail with the Auftragsnummer. Today, I received a letter by post with a welcome message and 2 flyers. One was for the instruction on how to activate the sim card and the other for another service. The thing is, there is no sim card sent within this package. Will I be receiving a separate package/mail with the sim card?

Lösung von Amaravi

Hello Ines!

 

yes, I received the sim card in a separate Mail.

 

Thank you! 😁
 

 

6 Antworten

Vilureef
Legende
  • Vilureef
  • August 9, 2023

Hello @Amaravi,

Actually, the SIM card should also be in this letter. Is this service perhaps a QR code? Then you have ordered an eSIM, which you can install on a suitable end device.

Best regards

-
Amaravi
Besucher:in
  • Amaravi
  • Autor
  • Besucher:in
  • August 9, 2023

Nope. No QR codes related to eSIM. Instructions are asking me to go to o2.de/aktivieren and that I should enter the SIM card number there, so this refers to the physical sim card, right?

If it matters, I got this contract via the exclusive employee offer from my company. 

Amaravi
Besucher:in
  • Amaravi
  • Autor
  • Besucher:in
  • August 10, 2023

So, kann someone from O2 help out here? 😢

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • August 12, 2023

Hi @Amaravi, welcome at our community. I had a look at the System.

Did you find the card yesterday and were you able to activate it?

Kind regards, Ines.

Amaravi
Besucher:in
  • Amaravi
  • Autor
  • Besucher:in
  • Lösung
  • August 12, 2023

Hello Ines!

 

yes, I received the sim card in a separate Mail.

 

Thank you! 😁
 

 

o2_Ines
o2_Sven
  • o2_SvenModerator
  • Moderator
  • August 17, 2023

Hello @Amaravi ,

thank you for your responce, it’s good to know that you’ve received the card. If you have any other questions about the contract or anything around it, then please let us know.

 

Kind regards, Sven

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