Hi community,
I ordered one week ago a sim card and mobile by contract and i already paid the 1euro deposit but I still waiting for both (sim card and phone) without any email to clarify the situation.
Any ideas what should i do?
Thank you.
Lösung von o2_Tobias
Zur Antwort springen
Hi
welcome to our English Community. Nice to meet you here.
I regret that you did not yet receive any sim-card and device.
Did you receive an order confirmation when you ordered the contracts?
Did you order the contracts directly at o2 or through a reseller?
When was the date of order?
Is the delivery-address correct and is your name mentioned on your letter-box?
If you do not see any reason why the contracts did not arrive at your place, just let me know so that we can examine it in detail.
Loving greetings,
Tobias
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