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I ordered a new sim with contract for my son, it's  an o2s contract with a new phone. His birthday is on Thursday so I started the activation setup last night, but there's a problem. It won't activate, despite it saying "Dein SIM ist schon aktiviert.."  can the o2 experts have a look what's going on for me please? It looks to me, based on what is showing in my o2 app, and from the evasive response of the o2 person I spoke to today, that something was setup or ordered incorrectly, and I'm worried that the birthday present wont be ready for Thursday. Although I  ordereda new contract,  there was no phone number on the Sim card like there should have been so I'm worried I was sent a spare sim or something like that.  I am sure there was a mistake at the o2 end, help please!

I should have said above, the new phone with the new sim has the message "sim 1not provisioned" (same for sim slot  2). 


It's solved, the guy on the phone earlier fixed it.


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