Hello @NoorLight,
great that you found us und welcome to the community
I would like to help and for sure the system could be more inclusive regarding international names :-)
Please send us a private message with your husbands PKK- (private costumer code) and the mobile number he wanted to activate via @o2_Support .
This is for reason of data protection and to confirm his Identity.
He is also welcome to join the community and ask us direktly :-)
Best regards, Matea

Hello @o2_Matea,
I have the same problem but I cannot send a private message to @o2_Support. What should I do now?

Best regards

Hello @ninnn,

thank you for your contribution to our o2 community!
For the private messages we have to activate you first. What is the issue? Do you also have a letter in your name that is wrong or unreadable for the system?

Kind regards
Jessi

Hello @o2_Jessica,

Yes, letter š is readable but ć is ¿ in the sistem. Because of this I cannot verify my identity and cannot go step back to edit my surname.

Best regards

Hello @ninnn,

okay, we'll be happy to take a look at that and see if we can solve it at such short notice.
So that we can take a closer look at it, I would like to ask you to send us a private message to our collective account @o2_Support. All you have to do is reply to the message I will send you in the next few minutes. You will find it in your inbox: Click.
Please write there the name as it is currently deposited, the name as it should be correct. Also, for a successful legitimation, the date of birth and the complete address.

Kind regards
Jessi

Hello @ninnn, 

please post back here in your thread from now on.

Brief information for all readers: it was no longer possible to change the name once the identification process had started. A new card must be ordered.

Kind regards
Jessi