Hi,
My husband has letter Č in his last name and after registration for preoaid SIM card the sign ¿ appears. Because od that he is not able to activate card. Could you please help him to change letter in last name to normal C ?
Best regards
Edit: o2_Rebecca 17.07.2022 / moved to English: Mobile
Lösung von o2_Matea
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Hello
great that you found us und welcome to the community💙
I would like to help and for sure the system could be more inclusive regarding international names :-)
Please send us a private message with your husbands PKK- (private costumer code) and the mobile number he wanted to activate via
This is for reason of data protection and to confirm his Identity.
He is also welcome to join the community and ask us direktly :-)
Best regards, Matea
Hello
I have the same problem but I cannot send a private message to
Best regards
Hello
thank you for your contribution to our o2 community! 😊
For the private messages we have to activate you first. What is the issue? Do you also have a letter in your name that is wrong or unreadable for the system?
Kind regards
Jessi
Hello
Yes, letter š is readable but ć is ¿ in the sistem. Because of this I cannot verify my identity and cannot go step back to edit my surname.
Best regards
Hello
okay, we'll be happy to take a look at that and see if we can solve it at such short notice.
So that we can take a closer look at it, I would like to ask you to send us a private message to our collective account
Please write there the name as it is currently deposited, the name as it should be correct. Also, for a successful legitimation, the date of birth and the complete address.
Kind regards
Jessi 😊
Hello
please post back here in your thread from now on.
Brief information for all readers: it was no longer possible to change the name once the identification process had started. A new card must be ordered.
Kind regards
Jessi 😊
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