My SEPA direct debit failed due to lack of balance for my prepaid internet/calling pack. Do I need to transfer the amount somewhere or they will carry out another debit on their own in a few days? Thanks in advance.
o2_Giulia, 26.01.2024, 11:04: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile
Hello
If a direct debit has failed, please transfer the invoice amount to us. You will find the bank details on your invoice.
Please do not wonder, you will be charged with a return debit fee on your next invoice.
Best regards
Cora
Hello
If a direct debit has failed, please transfer the invoice amount to us. You will find the bank details on your invoice.
Please do not wonder, you will be charged with a return debit fee on your next invoice.
Best regards
Cora
I cannot find the invoice/bank details.
Hello
If that is the case, you can use the following bank details:
Telefonica Germany
IBAN: DE73 7002 0270 0005 7169 77
BIC: HYVEDEMMXXX
Verwendungszweck(intended use): Your Prepaid Number
Kind regards
Steffen
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