Hallo @Dagani, 

willkommen in der Community.

Es ist schade das Du schlechte Erfahrungen gemacht hast und O2 ist sicher in der Lage Dir zu helfen. Allerdings ist die Vorgehensweise eine andere. Denn auch bei O2 ist die Amtssprache Deutsch. Die Community bittet Dir die Möglichkeit deine Frage auf Englisch zu stellen. Darüberhinaus stehst Du in der Verantwortung die Kommunikation zu führen. Eventuell hast Du ja jemanden der für Dich übersetzten kann. 
 

LG Witti 

I just want a responsible person, who says to me, "I WILL SOLVE YOUR PROBLEM" I'm just asking for that!

I said I do not want anything free I want to pay for the service, I in my 40 years of age in all negotiations online, just that in physical stores they told me that they are different companies online physical, I want to solve my problem online and not for phone, after all when I signed the contract it didn’t mention anything about me having another language, but as I said I never had any problems in online negotiations, only with the company O2 eta being very complicated, but I leave my point of view and my messages here, I will take the necessary steps to cancel the contract because the fact that I am paying correctly and the company is not making available what was agreed!

HI @Dagani ,

I'm sorry you've had such an experience, but I see you have already been in contact with a colleague who has already opened a ticket for the department. 
I would therefore ask you to wait for the feedback from the department. 
They will get back to you as soon as possible. 

Best, 

Alina

Hello Alina thank you I just received your email, my information is correct all right, so my SIM card will not work here in the UK? I'm on vacation so it doesn't work tomorrow will win another phone bill, how are we? I think my case is extremely serious, and of course you are answering me, but in this story of me asking and you answering me, I do not use my phone and I am losing important business related to money, it would be possible and I know it is possible for you to activate my SIM there by the company without the need for tactful emails and message exchanges, complaints I'm almost begging you to solve my problem, I'm cynically much more tired of this, I'm already thinking that the company has a lot to do with a customer, I don't know what to think or talk anymore ...

Hi @Dagani ,

Hi, I understand your frustration really well.
As I can see in your data, the card should have been unlocked on July 17th. That means you should be able to use the card without any restrictions.

Best, Alina

Am 17.07. Wurde es automatisch entsperrt, Sie haben es wahrscheinlich virtuell entsperrt. Ich werde auf den korrekten Vorgang warten und das Verhalten des Plans wird korrekt aufgeladen und funktioniert 2 Monate lang korrekt. Wenn in diesem Zeitraum nichts passiert, werde ich das tun öffentlicher Dank an alle im Team, die geholfen haben, im Moment kann ich mich nur ganz besonders bei Alina bedanken, vielen Dank!

Hi @Dagani ,

thanks for your kind feedback.

If it should come to any problems again, please contact us here.

Best, Alina