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Router already sent since december but still charged

  • February 16, 2024
  • 1 Antwort
  • 20 Aufrufe
M
Einsteiger:in

My contract ended in January and already sent the router before the deadline.

Why am I still being charged for it? From dhl it says that its delivered and I  received a confirmation letter from O2 that they already received it. Also, I don’t have access to the online rechnung.

 

Maria

Lösung von o2_Gerrit

Hello @Mariamt,

Your contract has been ended on January 29th.

A bill has been created until this date. I have made a reimbursement, so in case the amount of the current bill is debited it will be reimbursed and you can get in touch here with us to have the amount paid out.

Regards,

Gerrit

    1 Antwort

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Lösung
    • February 19, 2024

    Hello @Mariamt,

    Your contract has been ended on January 29th.

    A bill has been created until this date. I have made a reimbursement, so in case the amount of the current bill is debited it will be reimbursed and you can get in touch here with us to have the amount paid out.

    Regards,

    Gerrit

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