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Dear O2 costomer Service, 

I hope this message finds you well. I am writing to address an issue with my recent mobile phone invoice. It seems that the installment policy I was previously enrolled in has been withdrawn, and the entire invoice amount is now due.

I understand that this may have been an automated change, but I would like to request the option to pay the invoice amount individually as per the original installment plan. I have made several attempts to contact your customer service team to resolve this matter, but unfortunately, I have not been successful in reaching anyone.

Given the circumstances, I kindly request that you reinstate the installment policy or provide me with an alternative payment arrangement that allows for the invoice to be paid in smaller, more manageable amounts.

Please let me know how we can proceed with this matter at your earliest convenience.

Thank you for your attention to this issue.

Best regards,

Edit o2_Kathi 27.08.24 Moved from the Apple & iOS section to English

You will nerd to call the billing department to discuss this: 089 78 79 79 456.

There are only really two reasons payment in full would be requested at once: missed payments or a customer request. It doesn't just happen automatically.

Good morning @Hanok 
Welcome to our community 💙
It's great that you've contacted us with your request. As bs0 has already mentioned, there are two possible reasons why the o2 my Handy installment plan was deactivated. We do not automatically set it up without a reason. Have you contacted our billing department by phone in the meantime and received a solution for you? They are responsible for you and a payment agreement. Unfortunately, we can't make a payment agreement here in the Community. 
Kind regards, Kathi 🤗

Ich habe bereits versucht, Sie telefonisch zu erreichen, der Anruf wurde jedoch nicht beantwortet. Könnten Sie mir bitte sagen, wie ich den ausstehenden Betrag begleichen kann? Vielen Dank für Ihre Unterstützung. 

Hello @Hanok ,

please try again then if you haven’t been solve this yet. You can always reach the department between 8 am and 6 pm from Monday through Friday.

 

Kind regards, Sven

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