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Repeated Charges for Canceled eSIMs After Contract Extension

  • August 2, 2024
  • 4 Antworten
  • 25 Aufrufe
S
Besucher:in

I extended my contract and canceled my eSIMs, but I’m still being charged for them every month. The charges are added to my bill, and I have to call O2 customer service each time. They promise it will not be added next time, but the issue repeats every month. What can I do to resolve this?

 

Edit o2_Sven 02.08.2024/08:47: Moved from o2 Mobilfunk: Rechnung to English o2 Community: Mobile

Lösung von o2_Sven

Hello @Syedm ,

welcome to the o2 Community 💙.

I’ve removed the multicard fees that were still being processed, even though you aren’t using any additional multicards anymore. I’ve also added a reimbursement for the bill, so now everything should finally be in order again with your contract. I’m sorry that this has been an issue for you.

 

Kind regards, Sven

    4 Antworten

    Bumer
    Legende
    • BumerLegende
    • August 2, 2024

    I'm waiting here for an o2 employee who will carry out the commercial deactivation and create a credit note.

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • Lösung
    • August 2, 2024

    Hello @Syedm ,

    welcome to the o2 Community 💙.

    I’ve removed the multicard fees that were still being processed, even though you aren’t using any additional multicards anymore. I’ve also added a reimbursement for the bill, so now everything should finally be in order again with your contract. I’m sorry that this has been an issue for you.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    S
    Besucher:in
    • Syedm
    • Autor
    • Besucher:in
    • August 2, 2024

    Hello, 
    Thank you for the quick action but I hope the issue will be resolved. I am having this same answer from your colleagues many times before and it happens again every month.

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • August 2, 2024

    I’m pretty positive about things working out and if not, then please do contact us again.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
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