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Renewing contract with family discount

T
Rang

Hi,

 

We have 2 mobile phone contracts with o2. Unfortunately when we signed up they did not tell us in the shop that there is the family bonus, so we have two separate contracts, under separate customer numbers.

The 2 year contracts will expire in this year, mine in september and her in december. I already see that mine can be prolonged, but the offers I see are worse than the ones I see under the ‘for o2 customers’ section on the website.

my question is how it would be possible to get the ‘for o2 customers’ tariffs for prolonging the contracts?

another question is that with my current contract I have a phone included. I do not want a new phone now, but is it possible to include a phone later on during the next 2 year I’ll sign up for?

 

thanks

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Lösung von T_bee 5 May 2021, 09:54

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21 Antworten

o2_Ines

Hello @T_bee, welcome at our community.

I am sure that we can make you and your partner a good offer.

If you choose a bundle (Smartphone with contract prolonging), we can make you an offer with an hardwarediscount that will count towards your contract. So a smartphone always costs the same, but wirth a prolonging, we can give you a discount at the mobile contract.

Kind regards, Ines.

 

T
Rang

Hi Ines,

 

thanks for getting back to me. For now I’m happy with my current phone, so we’d only need the contracts prolonged now, and maybe later opt for a new phone.

Since it’s not possible to go to a shop due to the lockdown, how can I get the family offer?

 

thanks

o2_Tobias

Hi @T_bee, 

 

great that you would like to have a good offer for you and your partner. 

 

Are the contracts with the same contract owner? If not, please fill out the following form: Change of contract owner

 

If the contracts are already with the same contract owner, we can just combine the 2 contracts under one customer-number. 

 

In both cases, if you prolong the 2 contracts you will get either the change of contract owner (normally 34,99 €) or the combination under one customer number (normally 29,99 €) for free. 

 

This is the first step that has to be done before I can send you an offer. 

 

In order to check which case applies to you, I will send a private message under @o2_VVL to you to get the details of the contract of your partner. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @T_bee, 

 

thanks for your quick reply under @o2_VVL. 

 

As I see the 2 contracts have 2 different contract owners. Therefore, please fill out the following form:  Change of contract owner 

 

As soon as you received a confirmation that both of your contracts have the same contract owner-name, please come back here to our English Community so that I can give you a nice offer. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
T
Rang

Hi,

 

thanks, I’ll move the other contract under my name too. This page states that it has a fee of 35 eur, but previously you’v mentioned that it’s free if we prolong the contract. How does that work, will I be charged and then refunded, or I won’t be charged with this fee in the first place?

 

thanks

o2_Tobias

Hi @T_bee, 

 

do not worry, you will normally not be charged with this fee if you decide to prolong your contracts. 

 

I have made a notice that the change should be done for free. 

 

Please let me know when you receive a confirmation that the change of owner is done. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
T
Rang

Thanks Tobias, I have now started the takeover process, so I hope both numbers will be under my account soon.

o2_Tobias

Hi @T_bee, 

 

great that combining your 2 contracts under one customer-number was already successful. 

 

Now, it´s time for a good offer. 

 

How much data-volume do you need for both contracts?

 

For the mobile phone number -789 at the end, you will also get a combination-benefit. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
T
Rang

Hi @o2_Tobias ,

 

is it possible to have combined data volume for the cards? I think total 20 Gigabytes would be fine.

if it’s not possible, then ~10 giga per cards would be also ok. Additionally, it would be nice to have the multi-card option for one of the contracts

thanks

Tibor

o2_Tobias

Hi @T_bee, 

 

thanks for your patience. 

 

I have just sent 4 offers to you by e-mail. 

 

For the number -789 at the end, you have the possibility either to get a 5€-combination-benefit with the 10 GB-tariff or a 50%-combination-tariff with the 40 GB-tariff. It´s your choice. :wink:

 

I hope the offers are interesting for you. You just got them by e-mail. 

 

Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.

 

If you like to accept an offer, just click on “Vertrag verlängern” (extend your contract). 

 

Thanks a lot and have some nice free days. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
T
Rang

Hi @o2_Tobias,

 

I’ve checked now, but only received two offers with 10 GB volume - could you please check and resend the other two as well?

 

Thanks

 

o2_Jessica
Benutzerebene 7

Hello @T_bee,

is it still the same - are still offers missing?

If some are missing @o2_Tobias can surely send you the offers again. :nerd:

Kind regards

Jessi

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
T
Rang

Hi @o2_Jessica , @o2_Tobias,

 

i only received the 10 gb offers, but @o2_Tobias mentioned 4 offers in total, so could you please send them again?
Thanks

o2_Tobias

Hi @T_bee, 

 

thanks for your notice. 

 

I regret that you did not receive all offers by e-mail. I suppose you miss the offers for your number -789 at the end. 

 

I have just sent these 2 offers to you again. 

 

Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed. 

 

I hope that you have now all offers. 

 

If I should send the offers for the number -679 to you again, just let me know. You only can accept the offers for 7 days. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
T
Rang

Hi @o2_Tobias,

 

thanks, we’ve prolonged the contract for the jumber ends -789.

please resend the offers for the number ending -679, because those have already expired.

 

thanks

o2_Andrea
Benutzerebene 7

Dear @T_bee ,

 

I have now created two more offers for your number xxx679 and sent them to you by email.
Please note that after using up your inclusive data volume, the upload/download speed will be reduced to 32 kBit/s if you have not booked th “Weitersurfgarantie”.
There are no tariff change fees for you!
If you like the offer, you can order it directly via the link in the email, just click on the button in the email "Vertrag verlängern".

 

In accordance with the Transparency Ordinance, I would like to draw your attention to our product information sheets, which you can download from www.o2.de/produktinformationsblatt. There you will find all product details listed again (without discounts).

 

Kind regards,

Andrea

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T
Rang

Thanks @o2_Andrea, I’ve now prolonged the other contract as well

o2_Andrea
Benutzerebene 7

Dear @T_bee ,

 

that sounds great. :grinning:

If any questions or problems arise, feel free to get back in touch here.

 

Kind regards,

Andrea

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o2_Andrea
Benutzerebene 7

Dear @T_bee ,

 

I just wanted to ask you if everything went smoothly with the contract renewals. Are you satisfied?

 

Kind regards,

Andrea

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T
Rang

@o2_Andrea yes, all good, we’re happy with the new contracts. Thanks a lot for all your help

o2_Andrea
Benutzerebene 7

Dear @T_bee ,

 

thanks a lot for your feedback. Have fun with your new contracts.

 

Kind regards,

Andrea

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