I ordered iPhone 15 pro max and paid for it using my Credit Card. I paid the initial one time fee for it since I was somehow not eligible for a 0 payment. Afterwards, I did not receive any confirmation of my payment, instead I just got a thank you webpage which made no sense. Later, I receive an email saying my contract was rejected for whatever reason and I can’t be given a phone. I decided to order it with full payment from Apple directly instead. It’s been 3 weeks and I still did not get my refund. I contacted the hotline and they are clueless. I tried emailing Impressum@cc.o2online.de describing my whole situation and even attached the proof of payment but they don’t even reply. Does that mean I am scammed for 185.99 Euros? Its a huge company with poor handling of financial stuff. I do not even know what to do now. Help me out please!
Can someone from the O2 Team help me out here? Thanks! :)
Be patient. This is a forum. It can take up to 14 days for a moderator to respond and look at your account.
The email address you used is not an address for customer services. if you want to contact customer services you can use the contact form: https://www.o2online.de/service/kontaktformular/.
Hello
welcome to the o2 Community 
.
The refund happens automatically in these cases, but can take some time. Maybe you’ve already received it by now, please let us know.
Kind regards, Sven
get in contact with your card bank, and start a charge back.
Hello
welcome to the o2 Community .
The refund happens automatically in these cases, but can take some time. Maybe you’ve already received it by now, please let us know.
Kind regards, Sven
Hi Sven,
Unfortunately not yet 
I tried speaking with customer support but they are awaiting more info. Maybe you could help me out. Thanks! :)
Hello
your account here in the community isn’t attached to any databaseentry, maybe because this was your first order from us in general, or do you also have another contract with us?
If this was your first order, did you receive anything like the order number or your customer id before it got canceled?
Kind regards, Sven
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